We’ll keep this policy updated to show you all the things we do with your personal data. This policy applies if you’re a supporter of the Resurgence Trust (member, donor, volunteer, tenant, customer, employee) or use any of our services, visit our website, use our mobile app, email, call or write to us.
The Resurgence Trust respects and protects the privacy of anyone who visits the Resurgence events website. We’ll never sell your personal data.
- The Resurgence events website includes links to other sites, not owned or managed by Resurgence. We cannot be held responsible for the privacy of data that may be collected by those websites.
- We may collect and record information in order for us to understand more about how our site is used and in turn to make sure that the site reflects your needs. In order to do this, we may send cookies to your browser.
What personal data do we collect?
Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We collect the minimum personal data that we need to fulfil our responsibilities in connection with specific activities such as registration or membership requests, placing an order, booking an event, donations, volunteering, contributing articles, employment etc.
You can give us your personal data by filling in forms on our website, by registering to use our website, participating in an event, subscribing to receive emails on our website or other social media functions on our website, entering a promotion or survey or by corresponding with us (by phone, email or by joining as a member/supporter/customer).
This personal data you give us may include name, title, address, date of birth, age, gender, employment status, demographic information, email address, telephone numbers, personal description, photographs, usernames and passwords.
Personal data provided by you
This includes information you give when interacting with us, for example taking out a membership to The Resurgence Trust or buying a ticket to an event. For example:
- Personal details (name, date of birth, email, address, telephone, and so on) when you buy a ticket to one of our events
- Financial information (payment information such as credit or debit card or direct debit details, and whether donations are gift-aided)
We may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and, if you access our website via your mobile device, we will collect your unique phone identifier.
- Information about your visit, including, but not limited to the full Uniform Resource Locators (URL) and query string, clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as but not limited to, scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
- Information about your purchases including but not limited to revenue figures, the types of products purchased, membership application ID, purchase ID, event booking ID, and Renewal ID.
- The terms that you use to search our website.
Personal data created by your involvement with us
Your activities and involvement with us will result in personal data being created. This could include details of how you’ve helped us by volunteering or being involved with our events or activities. If you decide to donate to us then we’ll keep records of when and how much you give and whether this is for a particular project.
Information from third-parties
We do not buy anonymous external data (e.g. census data, Experian MOSAIC, TGI) or combine external data with your personal data to build profiles.
Sensitive personal data
At times we may collect sensitive personal data for Equal Opportunities monitoring, as well as researching whether we deliver good services for everyone, but this is only ever analysed at an aggregate level.
How we use your personal data
We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (effective from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation.
Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.
Your personal data may be collected and used to help us deliver our charitable activities, help us raise funds, or complete your order or request. Below are the main uses of your data which depend on the nature of our relationship with you and how you interact with our various services, websites and activities.
Your privacy is important to us, so we’ll always keep your details secure. We’d like to use your details to keep in touch about things that may matter to you. If you choose to hear from us we may send you information based on what is most relevant to you. This might be about a Resurgence event, volunteering with us, membership, fundraising, or the Resurgence shop.
We’ll only send these to you if you agree to receive them and we will never share your information with other companies for inclusion in their marketing. If you agree to receive marketing information from us you can change your mind at any time. (However, if you tell us you don’t want to receive marketing communications, you may not hear about events or other work we do that may be of interest to you.)
We may use third-parties to capture some of our data on our behalf, but only where we are confident that the third-party will treat your data securely, in accordance with our terms and in line with the requirements set out in the General Data Protection Regulation (GDPR).
You can opt out of these newsletters at any time by using the link at the bottom of any newsletter.
Event Ticket Sales
There are some communications that we need to send. These are essential to fulfil our promises to you as a member, volunteer, donor or buyer of goods or services from the Resurgence Trust. Examples are:
- Details of zoom meetings and updates about events that you have bought tickets for. We will send you notifications of changes.
Fundraising, donations and legacy pledges
Where we have your permission, we may invite you to support the work of The Resurgence Trust by making a donation, getting involved in fundraising activities or leaving a gift in your will.
We’ll also send you updates on the impact that you make by supporting us in this way, unless you tell us not to.
If you make a donation, we’ll use any personal information you give us to record the nature and amount of your gift, claim gift aid where you’ve told us you’re eligible and thank you for your gift.
Charity Commission rules require us to be assured of the provenance of funds and any conditions attached to them. We follow a due diligence process which involves researching the financial soundness, credibility, reputation and ethical principles of donors who’ve made, or are likely to make, a significant donation to The Resurgence Trust. As part of this process we’ll carry out research using publicly available information and professional resources. If this applies to you, we’ll remind you about the process when you make your donation.
Retail sales and events management
We process customer data in order to fulfil event bookings and retail activities. Your data will be used to communicate with you throughout the process, including to confirm we’ve received your order and payment, to confirm dispatch, to clarify where we might need more detail to fulfil an order or booking, or to resolve issues that might arise with your order or booking. We may pass your dietary requirements for an event to the event organisers or caterers.
We carry out research with our supporters, customers, staff and volunteers to get feedback on their experience with us. We use this feedback to improve the experiences that we offer and ensure we know what is relevant and interesting to you.
If you choose to take part in research, we’ll tell you when you start what data we will collect, why and how we’ll use it. All the research we conduct is optional and you can choose not to take part. For some of our research we may ask you to provide sensitive personal data (e.g. ethnicity). You don’t have to provide this data and we also provide a ‘prefer not to say’ option. We only use it at an aggregate level for reporting (e.g. equal opportunities monitoring).
We may use profiling and targeting to help us understand our supporters and make sure that:
- our communications (e.g. emails) and services (e.g. our website) are relevant, personalised and interesting to you
- our services meet the needs of our supporters
- we only ask for further support and help from you if it’s appropriate
- we use our resources responsibly and keep our costs down
To do this we may analyse how you interact with us (e.g. on our website, at our events, etc) and use both geographic and demographic information to let you know what’s happening in your local area and understand your interests.
We use specific tools to profile how you interact with us online, for example, Google Analytics and Double Click for Advertisers. We use Google Analytics to collect information on the use of The Resurgence Events website. Much of the information we collect is aggregated, however we may also collect some personal data for the use of personalising your experience, optimising our marketing campaigns, and to ensure the site is functioning as intended.
The Right to be Forgotten
Under the terms of GDPR you have the right to have your personal data erased. You can make the request verbally or in writing using the contact details above. We will respond to your request within one month. We will provide you with details of the data that we hold on you and the data that has been erased. The right to erasure is not absolute and only applies in certain circumstances. We will inform you if this is the case and explain why. We may request a reasonable fee to deal with your request for erasure.
Your data protection rights (DPO)
Where the Resurgence Trust is using your personal data on the basis of consent, you have the right to withdraw that consent at any time. You also have the right to ask the Resurgence Trust to stop using your personal data for direct marketing purposes. Tell us by contacting us using the details above.
Accessing information we hold on you
You have the right to access the data we hold on you. If you would like exercise your right to access the data we hold on you, please contact us using the contact details above. Please provide the following details:
- The personal information you want to access.
- Where it is likely to be held.
- The date range of the information you wish to access.
We will also need you to provide information that will help us confirm your identity. If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it.
Once we have all the information necessary to respond to your request we’ll provide your information to you within one month. This timeframe may be extended by up to two months if your request is particularly complex.
What to do if you’re not happy
In the first instance, please talk to us directly so we can resolve any problem or query. You also have the right to contact the Information Commissions Office (ICO) if you have any questions about Data Protection. You can contact them using their help line 0303 123 113 or at www.ico.org.uk.
Keeping your information
We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements. For example:
- If you have made a purchase or donation we will keep your data for 7 years, as required by HMRC.
How we secure your data
Information system and data security is imperative to us to ensure that we are keeping our customers, members, volunteers, employees and contractors safe. We operate a robust and thorough process for assessing, managing and protecting new and existing systems to ensure that they are up to date and secure against the ever-changing threat landscape.
Our staff complete information security and data protection training to reinforce responsibilities and requirements set out in our information security policies. When you trust us with your data we will always keep your information secure to maintain your confidentiality.
Data travelling to and from our website uses a secure (https/ssl) connection. By utilising strong encryption when your information is in transit we minimize the risk of unauthorized access or disclosure. When entering information on our website, you can check this by right-clicking on the padlock icon in the address bar. Data sent by email is not encrypted. Personal data is not encrypted whilst in storage, but there are strict controls over who has access to the data.
Disclosing and sharing information
We do not sell, rent or barter your personal information for use by other organisations.
Personal data collected and processed by us may be shared with the following groups where necessary:
- The Resurgence Trust employees and volunteers
- Third-party cloud hosting and IT infrastructure providers who host the website and provide IT support in respect of the website.
Also, under strictly controlled conditions:
- Service Providers providing services to us
When we allow third-parties acting on behalf of The Resurgence Trust to access to your information, we will have complete control of what they see, how long they see it for and what they are allowed to do with it.
Storage of information
The Resurgence Trust operations are based in the UK and we store most of our data within the European Union (EU). Some organisations which provide services to us may transfer data outside the European Economic Area but we’ll only allow this if your data is adequately protected. Some of our systems are provided by US companies and whilst it is our policy that we prefer data hosting and processing to remain on EU-based solutions, it may be that using their products results in data transfer to the US. However we only allow this when we are certain it will be adequately protected.
Some of the venues where we hold Resurgence Trust events have Closed Circuit Television (CCTV) and you may be recorded when you participate in an event. CCTV is used to provide security and protect the public and the Resurgence Trust. CCTV will be only be viewed when necessary (e.g. to detect or prevent crime) and footage is stored for set period of time after which it is recorded over. The Resurgence Trust complies with the Information Commissioner’s Office CCTV Code of Practice and we put up notices so you know when CCTV is used.
Links to other websites
- If you were referred to our site by a partner organisation, to keep track of that organisation.
- To store analytical information, to enable us to better understand your use of the site.
These cookies are completely safe and secure and do not contain any sensitive information.
You can adjust the settings in your browser, if you wish, to delete or disallow the storage of cookies. However, this is likely to impact your experience of using the website. If you use the Resurgence website we will assume that you are happy to receive all cookies sent by the site.
The Resurgence Trust makes every effort to ensure the accuracy of the information on this website. The Resurgence Trust cannot accept responsibility for any inconvenience, loss or damage caused as a result of inaccurate information on these pages. The Resurgence Trust takes no responsibility for material posted on unmoderated areas of this site. While we endeavour to ensure that any such material is blocked/deleted at the earliest opportunity, we accept no liability for any loss, damage, injury or offence arising from the presence of any such material on the site.
Where this site is hypertext-linked to or from any site operated by any third party we accept no responsibility or liability for access to, or arising in respect of any content on such site nor shall the presence of such links be deemed to be a recommendation or endorsement of such site by The Resurgence Trust.
We regularly review our Terms and Conditions to ensure that they are up to date and compliant with any new legislation. The latest version will always be posted on our website. At no point do these Terms and Conditions affect your statutory rights.
These Terms and Conditions were last updated on 27 October 2020.
THE RESURGENCE TRUST
This website is owned and operated by The Resurgence Trust. The Resurgence Trust is a Limited Company registered in England and Wales. Company number 5821436. VAT number: 4562 12953. The Resurgence Trust is a charity registered in England and Wales. Charity number 1120414. Registered Office: The Resurgence Centre, Fore Street, Hartland, Bideford, Devon EX39 6AB. Telephone 01237 441 293, Fax 01237 441 203. www.resurgence.org